Service and Warranty Program

Your new home is well-covered

Each new ParkLane home is backed with the 2-5-10 Warranty from Travelers Guarantee:

  • 1-year coverage for all defects,
  • 2-year coverage for all major systems,
  • 5-year coverage on the building envelope, and
  • 10-year coverage on any structural defects.

ParkLane Homes is registered with the Homeowner Protection Office and its service and warranty program meets or exceeds all mandated requirements.

During your new home orientation, you receive a copy of ParkLane’s Care of Your Home Manual. This manual is a resource outlining our construction process, maintenance of your home and property, service, product and warranty information.

After your move into your new home, our Customer Care Team will follow up with a year-end service requests and provide guidance in maintaining your home.


What ParkLane Homeowners are saying...

ParkLane Homeowner

"Thank you, for the wonderful extended Parklane Homes After-Sales-Service experience. I especially appreciate the professional and positive response demonstrated by you and your efficient team. This is the best service experience I have had in my life of sixty nine years, both here, and inthe previous 65 years in South Africa. It is truly magnificent and utterly unbelievable!  Your demonstrable extended service have made me an even prouder ParkLane Homeowner! "

Sonny Fong
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The Vistas Homeowners

"We love our new ParkLane home and dealing with your company has been a very positive experience both before and after our purchase."

The Milan Family
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